Privacy Policy

Introduction

Horizon Bay is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage our resort services or visit our website. By using our services, you consent to the practices described in this policy.

Last Updated: December 2025

Information We Collect

Personal Information

When you engage our services or contact us, we may collect:

• Name and contact details (phone number, email address, mailing address)
• Service preferences and accommodation requirements
• Information about your daily patterns, comfort levels, and specific needs related to our services
• Payment and billing information
• Communication records and correspondence

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses

Cookie Data

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have provided explicit consent for specific processing activities
• Contract Fulfillment: To provide the services you have engaged
• Legitimate Interest: To improve our services and communicate with you about relevant offerings
• Legal Obligation: To comply with applicable laws and regulations in Singapore

How We Use Your Information

We use collected information for the following purposes:

• To provide and deliver our resort services according to your preferences
• To communicate with you about service arrangements, schedules, and modifications
• To process payments and maintain billing records
• To improve our services based on feedback and usage patterns
• To respond to inquiries and provide customer support
• To comply with legal requirements and protect against fraud
• To send service-related communications and, with your consent, marketing materials

Data Retention

We retain your personal information for different periods depending on the type of data:

• Service Records: Retained for seven years following service completion to maintain accurate records and address any service-related matters
• Financial Information: Retained for seven years in accordance with Singapore tax and accounting requirements
• Marketing Consent: Until you withdraw consent or we no longer engage in marketing activities
• Website Usage Data: Typically retained for 12-24 months for analytics purposes

When personal data is no longer necessary for the purposes for which it was collected, we securely delete or anonymize it in accordance with our data disposal procedures.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Staff training on data protection principles and practices
• Secure disposal procedures for physical and digital records

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities in accordance with Singapore's Personal Data Protection Act requirements.

Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: You can withdraw your consent for specific processing activities at any time
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to processing of your personal data for direct marketing purposes
• Right to Restriction: You can request temporary suspension of processing in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Website hosting and IT service providers
• Analytics services to understand website usage patterns
• Communication platforms for email and messaging services

These providers are contractually bound to use your information only for the purposes we specify and to maintain appropriate security measures. They do not have permission to use your personal data for their own purposes.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

While we primarily operate in Singapore, some of our service providers may process data outside of Singapore. When personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Transfers to countries with adequate data protection frameworks
• Your explicit consent where required by law

Cookies and Tracking Technologies

For detailed information about how we use cookies and similar tracking technologies, including how to manage your cookie preferences, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered users if changes significantly affect how we handle personal data

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: